If you’re a small fleet owner with a truck repair shop, chances are you’re also the shop service manager. Maybe you are or were a trained technician who got into the trucking business as a sideline. Or perhaps the opposite is true, that is you ran a thriving small fleet, got to know trucks well...

Highway traffic accidents involving tractor trailers that incur property damages and injury or death are often blamed on the truck or driver whether at fault or not. And more and more we see them resulting in nuclear verdicts. Could this be partly the fault of the public’s all too common perceived notion of truck drivers...

A truck arrives at your small repair shop with a problem your people have never run across before. Sometimes it’s a straightforward remove and replace of a failed component. But other times your diagnosis is more complicated. Your shop lacks all the extensive resources possessed by large fleet shops which puts you at a disadvantage....

Many truck repair shop managers and technicians are afraid to adapt technology for their shops. Typically, those in small repair shops or small fleet shops tend to get along without updated technological help and support. “We’ve always done it this way and we always will.” It’s the ostrich mentality that keeps them from simplifying their...