We know that recalls are inevitable in the fleet industry. Given the nature of what we do, it could potentially have a huge impact on our business or our customers’ business. What is the best way to get ahead of recalls and make sure it has a positive or little negative effect on your daily operations? Let’s take a look at how we can best navigate recall issues.
A recent example of a major recall was announced at the end of last month. Volvo issued a recall on 15,156 trucks due to a brake safety issue. The recall affected the following models:
According to the NHTSA, the issue that caused the recall is that “The die-cast pedal plate may break at one of its attachment points, possibly resulting in the brake pedal dislodging”. Volvo Trucks of North America will notify owners, and dealers will inspect and replace the pedals if needed, free of charge. The recall will take effect starting October 30, 2020.
A recall like this can impact fleet operators in different ways.
- For owners of the trucks, it could cause a delay and interruption in service.
- Make sure you plan ahead. As soon as you find out, schedule the inspection and repair so you can review your schedule and see what can be done to accommodate for vehicles being out of commission.
- For repair shops authorized to work on the recalls, this could be a great boost for your business. Take this opportunity to create a great customer experience and notify any of your customers that you know are affected by the recall.
- For repair shops that are not authorized to work on recalls, you can still make this an opportunity. Be proactive and reach out to any of your customers that may be affected by the recall to ensure that they are aware of the issue. You may even want to recommend a partner repair shops that you know and trust that can handle the repairs for them. This will go a long way in establishing the trust and loyalty you want from a customer.
The key to handling major recalls is to stay informed and know when it happens. There are resources available that will let you know when recalls are announced. The main resource to check is the National Highway Traffic Safety Administration (NHTSA). You can go to their Recall page and enter the VIN number to check any vehicle you are servicing. It is also helpful to sign up for their recall email alerts to make sure you are informed of major recalls as soon as possible.
Being proactive is how you make sure recalls do not negatively impact your business, keep your trucks on the road, and turn a safety issue into a positive business opportunity. Keep your fleet and your customers safe on the roads and stay ahead of the curve.